Best Western Plus Peppertree Auburn Inn — Crowd Review
Summary
The Best Western Plus Mountain View Auburn Inn (formerly known as the Peppertree Auburn Inn) receives mixed feedback from guests. Many visitors appreciate the hotel for its spacious, clean rooms, comfortable beds, and a well-regarded continental breakfast that includes diverse options. The location is frequently cited as a positive, particularly for those needing easy access to the freeway or proximity to local Auburn events and attractions. However, the guest experience is inconsistent. While many reviewers praise the staff as friendly and helpful, a significant portion of negative feedback highlights issues with customer service, such as unresponsive front desk personnel and long delays during the check-in process. Some guests have reported cleanliness concerns in specific rooms and frustration with the hotel's layout, such as the distance between the lobby and elevators. Overall, the property is viewed as a functional and reasonably priced option for travelers in the Puget Sound region, though service reliability remains a point of contention for some.
What Guests Love
- ✓Spacious and clean rooms
- ✓Delicious continental breakfast
- ✓Friendly and accommodating staff
- ✓Convenient freeway access
- ✓Quiet and peaceful location
- ✓Modern in-room amenities
Common Complaints
- ✗Delayed check-in times
- ✗Unresponsive front desk staff
- ✗Cleanliness issues in some rooms
- ✗Confusing hotel layout
- ✗Distance from major airports