Best Western Plus Vancouver Mall Dr. Hotel & Suites — Crowd Review
Summary
The Best Western Plus Vancouver Mall Dr. Hotel & Suites generally receives positive feedback from guests, maintaining a solid reputation as a reliable lodging option in Vancouver, Washington. Travelers frequently highlight the hotel's excellent location, noting its proximity to the Vancouver Mall and easy access to major roads. A significant number of guests praise the complimentary hot breakfast, which is often described as a substantial meal rather than a simple continental offering. The availability of family suites, which are noted for their generous size and multiple bathrooms, makes this property a popular choice for families. On-site amenities such as the indoor pool, sauna, and fitness center are also frequently cited as positive aspects of the stay. While the majority of reviews are favorable, there are some mixed experiences reported. A recurring point of contention in some negative reviews involves disputes over incidental charges, specifically unauthorized smoking fees. Additionally, a few guests have expressed concerns regarding the surrounding area's safety. Despite these isolated issues, the hotel remains highly ranked among local accommodations, with many guests commending the staff for their friendliness and professional service.
What Guests Love
- ✓Convenient location near shopping
- ✓Full hot breakfast included
- ✓Spacious family suite options
- ✓Indoor pool and sauna
- ✓Friendly and helpful staff
- ✓Clean and comfortable rooms
Common Complaints
- ✗Disputed smoking fee charges
- ✗Concerns regarding local area safety
- ✗Inconsistent management responsiveness