Holiday Inn Express & Suites Moses Lake — Crowd Review
Summary
The Holiday Inn Express & Suites in Moses Lake, Washington, generally receives high praise from guests, maintaining a strong reputation for cleanliness, service, and convenience. Many reviewers highlight the property's exceptionally clean rooms and well-appointed accommodations. The complimentary breakfast buffet is a recurring highlight, with guests frequently commending the variety of options and the quality of the coffee. The staff is consistently described as helpful and accommodating, often going out of their way to assist guests. The hotel's location is another significant advantage, as it is situated near the interstate, local businesses, and various dining options, making it a practical choice for both business and leisure travelers. While the vast majority of feedback is positive, there are occasional reports of minor maintenance issues, such as isolated problems with room fixtures or cleanliness oversights like stained curtains. Some guests have also noted personal preferences regarding mattress firmness or the amount of bedding provided. Despite these infrequent complaints, the overall guest experience remains highly favorable, with many visitors expressing an intent to return to the property for future stays.
What Guests Love
- ✓exceptionally clean rooms
- ✓highly praised breakfast buffet
- ✓helpful and accommodating staff
- ✓convenient location near interstate
- ✓large rooms with amenities
- ✓safe and well-lit parking
Common Complaints
- ✗occasional maintenance issues
- ✗some reports of stained curtains
- ✗mattress firmness preferences
- ✗limited bedding options