Holiday Inn Express Tacoma — Crowd Review
Summary
Guest feedback for the Holiday Inn Express & Suites Tacoma on S. Hosmer Street is mixed, resulting in an average rating of approximately 3.5 out of 5 stars across various platforms. Many guests frequently praise the hotel for its cleanliness, comfortable bedding, and the quality of the complimentary breakfast, often noting that the staff is friendly and helpful. The hotel's proximity to the freeway and local attractions is also cited as a convenience for travelers. However, a significant number of reviews express concerns regarding the surrounding neighborhood, which some guests describe as 'sketchy.' Other recurring complaints include thin walls that allow noise transfer, maintenance issues such as non-working elevators or dirty pool conditions, and occasional frustrations during the check-in process. While many visitors find the property to be a reliable and comfortable choice for a short stay, the location remains a polarizing factor for guests.
What Guests Love
- ✓Clean and well-maintained rooms
- ✓Comfortable beds and pillows
- ✓Good complimentary breakfast options
- ✓Friendly and responsive staff
- ✓Convenient location near highway
- ✓Indoor pool and fitness center
Common Complaints
- ✗Concerns regarding neighborhood safety
- ✗Reports of thin walls
- ✗Issues with pool cleanliness
- ✗Occasional check-in difficulties
- ✗Maintenance issues like elevator
- ✗Bright exterior lighting