Holiday Inn Issaquah — Crowd Review
Summary
The property formerly known as the Holiday Inn Seattle-Issaquah, located at 1801 NW 12th Avenue, has transitioned to a Fairfield Inn. Historical reviews for the Holiday Inn brand at this location were mixed, with an average rating of 3.2 stars. Guests previously noted a disconnect between the expected standards of the IHG brand and the actual experience provided. Common complaints included maintenance issues such as malfunctioning televisions, housekeeping staff ignoring 'do not disturb' signs, and missing basic room amenities like coffee. While some guests appreciated the location's convenience and the quiet atmosphere, others were frustrated by administrative hurdles, such as issues with express check-out services. It is important to note that the site is now operating as a Fairfield Inn, which currently holds a higher average rating of approximately 4.1 stars, with recent guests praising the cleanliness, comfortable beds, and quality of the complimentary breakfast. Travelers looking for information on this address should be aware of the brand change, as the current guest experience under the new management appears to be more positive than the historical data associated with the previous Holiday Inn branding.
What Guests Love
- ✓Convenient location for travelers
- ✓Familiar brand experience
- ✓Generally quiet environment
- ✓Comfortable bedding
- ✓Helpful staff interactions
Common Complaints
- ✗Inconsistent housekeeping service
- ✗Technical issues with room amenities
- ✗Inconvenient check-out procedures
- ✗Lack of basic room supplies
- ✗Mixed feedback on breakfast quality