Holiday Inn Tacoma Mall — Crowd Review
Summary
The Holiday Inn Tacoma Mall generally receives positive feedback from guests, maintaining an average rating of approximately 4.2 out of 5 stars across multiple platforms. Visitors frequently highlight the helpful and attentive nature of the staff, which is a recurring theme in positive reviews. The hotel's cleanliness and the quality of the updated rooms are also commonly praised, contributing to a comfortable stay for many travelers. The on-site restaurant, Toast to Toast, is well-regarded by guests, and the availability of free parking and proximity to the Tacoma Mall and local attractions are noted as significant benefits. While the majority of experiences are favorable, some guests have expressed dissatisfaction regarding the maintenance of the pool and hot tub facilities, occasionally describing them as cold or not fully functional. A minority of reviewers have also mentioned that certain areas of the hotel feel slightly dated or that noise from other guests in the hallways can be disruptive. Despite these specific complaints, the consensus among guests is that the property offers good value and a reliable, convenient lodging option in the Tacoma area.
What Guests Love
- ✓Helpful and friendly staff
- ✓Clean and updated rooms
- ✓Convenient location near mall
- ✓Large indoor swimming pool
- ✓On-site restaurant and bar
- ✓Free on-site parking
- ✓Good value for money
Common Complaints
- ✗Pool and hot tub issues
- ✗Facilities feeling outdated
- ✗Occasional noise in hallways
- ✗Inconsistent water pressure