
Red Lion Hotel Kelso — Crowd Review
Summary
The Red Lion Hotel Kelso Longview receives predominantly negative feedback from guests, resulting in a low average rating. While some visitors appreciate the convenient location and occasionally praise the helpfulness of individual staff members, these positive remarks are frequently overshadowed by severe concerns regarding the property's condition. A recurring theme across multiple review platforms is the lack of cleanliness, with guests reporting issues such as mold, stains, pests, and general grime. Many reviewers describe the hotel as outdated, "grubby," and in need of significant renovation, noting that it feels past its prime. Maintenance is another major pain point, with reports of broken amenities, lack of hot water, and rooms that were not properly prepared for arrival. While the hotel offers amenities like meeting spaces, a fitness center, and free Wi-Fi, the overall guest experience is often described as disappointing, with many reviewers suggesting that the quality does not justify the price. The consensus among recent guests is that the property suffers from poor management and a lack of attention to basic hospitality standards.
What Guests Love
- ✓Convenient location
- ✓Helpful front desk staff
- ✓Comfortable beds in some rooms
- ✓Free Wi-Fi
- ✓Ample meeting space
Common Complaints
- ✗Significant cleanliness issues
- ✗Presence of mold and bugs
- ✗Poor maintenance and broken amenities
- ✗Unprepared or dirty rooms
- ✗Lack of hot water
- ✗Inconsistent service quality