Red Lion Inn And Suites Federal Way — Crowd Review
Summary
The Red Lion Inn & Suites Federal Way receives mixed reviews from guests, generally hovering around a 3.0 out of 5-star rating. The property is frequently praised for its convenient location near Interstate 5, making it an accessible stop for travelers visiting nearby attractions, restaurants, and shops. A primary highlight for many families is the on-site swimming pool, which is often cited as a positive feature for children. However, the guest experience is frequently marred by significant concerns regarding the quality of the stay. Common complaints include poor cleanliness standards, high noise levels, and issues with room maintenance. Many reviewers have expressed dissatisfaction with the level of service provided by the staff, describing it as unprofessional. Additionally, some guests have reported safety concerns and disturbances caused by other patrons. While the hotel is positioned as a mid-range option, the recurring feedback suggests that it struggles to consistently meet basic hospitality expectations, leading to a polarized reception where the convenience of the location and the pool are often overshadowed by the lack of upkeep and service quality.
What Guests Love
- ✓Convenient location near highway
- ✓Access to swimming pool
- ✓Proximity to local attractions
- ✓Cozy beds reported
- ✓Easy access to restaurants
Common Complaints
- ✗Frequent cleanliness issues
- ✗High noise levels
- ✗Unprofessional staff service
- ✗Safety concerns
- ✗Disruptive guest behavior