Red Robin Kennewick — Crowd Review
Summary
The Red Robin Gourmet Burgers and Brews located on N Columbia Center Blvd in Kennewick, Washington, receives mixed feedback from guests. While the restaurant is frequently praised for its extensive menu, which features over 25 burger varieties, and its popular 'bottomless' steak fries and beverage options, the overall guest experience is often marred by operational challenges. Many patrons appreciate the family-friendly environment and the variety of choices available for children, making it a common destination for casual dining. However, a significant portion of reviews highlight recurring issues with service quality, including long wait times and inconsistent food temperatures, with some guests reporting that items like fries and onion rings arrived cold. While some diners enjoy the classic Red Robin experience, others express frustration with the level of service and order accuracy. With an average rating hovering in the low-to-mid range across various platforms, the establishment is viewed as a convenient, casual spot that occasionally struggles to maintain consistent standards in both food preparation and customer service.
What Guests Love
- ✓Wide variety of burgers
- ✓Bottomless steak fries
- ✓Family friendly atmosphere
- ✓Good kids menu options
- ✓Gourmet milkshake selection
Common Complaints
- ✗Inconsistent food temperature
- ✗Slow service speeds
- ✗Long wait times
- ✗Poor order accuracy