Red Robin Kent — Crowd Review
Summary
The Red Robin location in Kent, Washington, receives mixed feedback from guests, reflected in its average rating of 2.4 stars on Yelp. Many reviewers highlight a decline in both food quality and customer service standards compared to previous years. While some patrons report positive experiences, noting that staff can be kind, patient, and attentive, others express frustration with order accuracy, long wait times, and issues specifically related to catering services. The restaurant is frequently described as a family-friendly establishment suitable for groups, but recent reviews suggest that the overall dining experience has become inconsistent. Some guests feel the establishment has lost its former appeal, with comments mentioning that the service and food quality have 'taken a hit.' Despite these criticisms, the restaurant remains a popular spot for those seeking a casual American dining experience, offering a wide variety of gourmet burgers and bottomless sides. Prospective diners should be aware of the polarized nature of recent feedback, which ranges from praise for specific servers to disappointment regarding the execution of meals and service reliability.
What Guests Love
- ✓Kind and patient service
- ✓Kid-friendly environment
- ✓Delicious burgers and drinks
- ✓Good for groups
- ✓Convenient location
Common Complaints
- ✗Declining food quality
- ✗Poor customer service experiences
- ✗Inconsistent order accuracy
- ✗Issues with catering orders
- ✗Long wait times