Willow Springs Motel — Crowd Review
Summary
The Willow Springs Motel in Cheney, Washington, receives mixed reviews from guests, generally reflecting its status as a basic, budget-friendly lodging option. Many travelers appreciate its convenient location, noting that it is within walking distance of Eastern Washington University and offers easy access to local amenities. The availability of free parking, complimentary WiFi, and pet-friendly policies are frequently cited as positive aspects for those seeking a no-frills stay. However, the property faces significant criticism regarding the condition of its facilities. Numerous guests have described the rooms as dated, with some reporting cleanliness issues and maintenance concerns, such as cracked fixtures. Service experiences are polarized; while some guests describe the staff as friendly and welcoming, others have reported negative interactions, including rudeness and unhelpfulness. Additionally, some visitors have noted noise disturbances, particularly from the nearby railroad tracks. With an average rating hovering around 2.8 to 3.1 out of 5 stars across various platforms, the motel is often viewed as a practical, albeit modest, choice for travelers prioritizing affordability and location over modern luxury or high-end service standards.
What Guests Love
- ✓Convenient location near university
- ✓Complimentary on-site parking
- ✓Free in-room WiFi
- ✓Pet-friendly accommodations
- ✓Affordable budget pricing
- ✓Friendly service reported
Common Complaints
- ✗Dated room accommodations
- ✗Reports of unclean rooms
- ✗Noise from nearby railroad
- ✗Rude staff interactions
- ✗Maintenance issues like cracks
- ✗Unprofessional front desk